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Access Statement
Wharton Lock Apartment and www.stayinchester.com
Introduction
Self catering apartment at Wharton Court, in Chester and www.stayinchester.com the website that promotes the holiday property.
The website facilitates use by visitors with disabilities.
Wharton Lock Apartment and its booking procedure also have accessible features for visitors with disabilities.
Pre-Arrival
- Contact can be made via email, fax or text (mobile phone) - for guests who have difficulty in speaking or hearing clearly
- Website is clear and easy to follow
- Website has font enlargement available
- Website can be printed with minimal design in high contrast colour
- Website details different methods of transport to the apartment
- Information, by Google Maps and descriptions of the exact location of the apartment in relation to Chester
- Access statement available by email and on website
Arrival & Car Parking Facilities
- A map is sent to the guests before arrival showing location of apartment and the parking space.
- There is one designated car parking space which is 30 metres from the entrance door
- Drop-off point for guests immediately outside the entrance
- The surface is flat and even, the surface of the car park is tarmac with paving to the entrance door
- There is one step up to the kerb
- There is a barrier at the entrance to the car park
- The car park is lit
Main Entrance & Reception
- There is one small step into the entrance
- There is one straight flight of even stairs with handrail
- The entrance and stairway are well lit at all times.
Apartment - General (Internal)
- The walls are white and the doors are brown giving a high level of contrast for people who have sight difficulties.
- The apartment is on the first floor - all on one level.
- The apartment has a fire alarm fitted
- There is a fire blanket and a fire extinguisher
- The lounge has a TV with teletext, an induction loop and remote control
- Cleaners will be advised not to move personal possessions when the guests have a sight disability
- The balcony is accessed by one step
- The balcony has table and chairs
- The apartment is fully carpeted, excluding kitchen and bathrooms
- The apartment is well insulated with the heating and hot water supply controlled by the guests - for the comfort of people with circulation problems, cancer sufferers and those effected by the cold.
Bedrooms
Master bedroom
- There is TV with facility for subtitles and remote control
- The bedroom floor is carpeted
- The master bedroom has a king size divan bed
- The mattress is orthopaedic
- There are non-allergenic pillows and duvets
- The bedroom has dimmer lights and standard lights
Twin bedroom
- The bedroom floor is carpeted
- The twin room has two single divan beds
- The mattresses are orthopaedic
- There are non-allergenic pillows and duvets
Family Bathroom and Ensuite
- Ensuite bathroom has a walk in shower (one step)
- Family bathroom is accessed from central hallway of apartment
- Family bathroom has a bath with a shower over it
- The floors are non slip laminate
- There are additional non-slip bath/shower mats in each room
- There are thermostatic mixer taps
- The en-suite shower tap is twist/turn
- The family bathroom bath/shower mixer is lever
Self-Catering Kitchen
- The kitchen is to the side of the lounge
- The tap is lever controlled
- There is a hob, oven and microwave
- The floor is non slip laminate
- There is both standard and dimmer lights in the kitchen
- The fridge is at eye level
- Emergency contact:
Sandra and Graham Jeffrey - Telephone:
01244 312788 - Mobile Telephone:
0034 652082363 - Fax:
0034 951160072 - Email:
rentals@stayinchester.com - Website:
www.stayinchester.com - Hours of operation:
24 hours - Emergency services:
999
We welcome your feedback to help us continuously improve this access statement.
If you have any comments please :-
Telephone 01244 312788 or email rentals@stayinchester.com
