Access Statement

Access Statement for Chester Canalside Holidays

Introduction

Wharton Lock Self Catering Apartment, in The City of Chester and its website www.stayinchester.com.

We offer holidays to a wide range of guests and are pleased to include some disabled guests among our many “repeat” guests.

As a person with disabilities myself, I appreciate how small changes and another person’s understanding can make a difference to all the family's enjoyment of special times, like holidays away.

Pre-Arrival

• Contact can be made via email, fax or text (mobile phone) - for guests who have difficulty in speaking or hearing clearly.
• The website facilitates use by visitors with disabilities - Clear and easy to follow
  • Font enlargement available
  • Can be printed with minimal design in high contrast colour
  • Gives details of different methods of transport to the apartment
  • Google Map and descriptions of the exact location
• Wharton Lock Apartment and its booking procedure have accessible features for visitors with disabilities
• Access statement available by email, post and on website.   Available in large print if necessary.

Arrival and Car Parking Facilities

• A map is sent to the guests before arrival showing location of apartment and the parking space.
• There is one designated car parking space which is 30 metres from the entrance door
• There is a Visitors Space available on request.
• Drop-off point for guests immediately outside the entrance.
• The surface is flat and even, the car park surface is tarmac with paving to the entrance door.
• There is one step up to the kerb.
• There is a barrier at the entrance to the car park.
• The car park is well lit.

Main Entrance and Reception

• There is one small step into the entrance.
• There is one straight flight of even stairs with handrail.In the case of guests with disabilities we can provide a personal check in (rather than the “keysafe” system).
• For guests with mobility problems, the representative of Chester Canalside Holidays can provide a chair at the bottom and top of the stairs.
• The entrance and stairway are well lit at all times.

Apartment - General (Internal)

• All air fresheners, flowers and potpourri can be removed on request for asthma, allergy suffers or those guests who suffer sensitivity to these products.
• We can also restrict the use of certain types of cleaning products, on request.
• The walls are white and the doors are brown giving a high level of contrast for people who have sight difficulties.
• Once inside the first floor apartment all rooms are on one level.
• The apartment has a clear fire procedure and fire alarm fitted.
• There is a fire blanket and a fire extinguisher.
• The lounge has a TV with teletext, an induction loop and remote control.
• Cleaners will be advised not to move personal possessions when the guests have a sight disability.
• The balcony is accessed by one step.
• The balcony has table and chairs.
• The apartment is fully carpeted, excluding kitchen and bathrooms.
• The apartment is well insulated with the heating and hot water supply controlled by the guests  - for the comfort of people with circulation problems, cancer sufferers and those affected by the cold. 

Bedrooms

Master bedroom

• There is TV with facility for subtitles and remote control.
• The bedroom floor is carpeted.
• The master bedroom has a king size divan bed.
• The mattress is orthopaedic.
• There are non-allergenic pillows and duvets.
• The bedroom has dimmer lights and standard lights.

Twin bedroom

• The bedroom floor is carpeted.
• The twin room has two single divan beds.
• The mattresses are orthopaedic.
• There are non-allergenic pillows and duvets.
• We can provide an inflatable mattress, on request.

For example: This is used by one of our regular guests, a handicapped child, who is at risk of falling out of a normal height bed.

Family Bathroom and En-suite

• En-suite bathroom has a large walk in shower (one step).
• Family bathroom is accessed from central hallway of apartment.
• Family bathroom has a bath with a shower over it.
• The floors are non slip laminate.
• There are additional non-slip bath/shower mats in each room.
• There are thermostatic mixer taps.
• The en-suite shower tap is twist/turn.
• The family bathroom bath/shower mixer is lever.

Self-Catering Kitchen

• The kitchen is to the side of the lounge.
• The tap is lever controlled.
• There is a hob, oven and microwave.
• The floor is non slip laminate.
• There is both standard and dimmer lights in the kitchen.
• The fridge is at eye level

Contact Information

We welcome feedback to help us improve this access statement.

If you have any comments please:-

Telephone: 01244 312788

or

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it